I flip 54 quickly.
Fifty-four years since Ray Tomlinson despatched me from one laptop to a different. That was my first breath — a quiet check that modified all the pieces.
At first, I was a plain outdated notice. Simply black textual content on a white display screen. No character. No footage. No function however to ship a message.
Then entrepreneurs discovered me. And abruptly, I had a job — to promote, to transform, to chase clicks.
I’ve been known as lots of issues since then. Spam, annoying, forgotten, but in addition…trusted, intelligent — even lovely.
It’s been fairly a journey. For years, I’ve been conserving all of it to myself, pouring it out in my diary — the milestones, the messups, the glowups, and the individuals who helped form me. However at the moment — on my birthday — I’m lastly able to share my story.
From spam filters and personalization to interactivity, AI, and accessibility, — right here’s the world of e-mail advertising, instructed from my facet of the inbox.
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1971 | 2025 |
My first days (1971–1977)
Diary entry: My first phrase? QWERTYUIOP. 1971.
I used to be born in 1971 at a small firm known as BBN in Cambridge, Massachusetts. Ray Tomlinson — a superb engineer — despatched the very first model of me from one laptop to a different — in the identical room. No viewers, no applause, only a quiet check that may sooner or later turn into one thing massive — legendary, even.
Similar to a new child studying to talk, my first phrases had been…effectively, a bit random: “QWERTYUIOP.”
That’s actually what I mentioned — in comparison with what I can say now. Wild, proper?
Diary entry: A second of royal pleasure. Could 26, 1976
As we speak… oh wow. As we speak, Her Majesty Queen Elizabeth II despatched an digital e-mail. An digital e-mail! Me! 👑
I’ve been utilized by professors and programmers, engineers, and interns — however this? This was completely different. This was royal. Regal. I felt so proud, like I’d been knighted in pixels.
The second I went public (1978–1981)
Diary entry: My massive second… or was it? Could 3, 1978
Gary Thuerk from Digital Tools Company despatched me to 400 folks at the moment — all of sudden. It was a message selling new laptop tools. He mentioned it was a terrific deal. He needed folks to know. And I delivered that message — quick, direct, and highly effective. It generated $13 million in gross sales.
I felt proud.
Have a look at me! I’m not only a software — I’m a enterprise machine!
Edited in 1997: As we speak, I discovered that it was spam. I used to be the spam. 🙁
Diary entry: I received a reputation! 1979
For years, folks used me with out actually calling me something. Simply “piece of email,” “notice over ARPANET,” or typically… nothing in any respect.
However then it occurred. In 1979, just a few journalists started calling me “e-mail.” Brief. Catchy. Trendy. I favored it. It felt official. From that day on, I needed everybody to name me that.
Rising up quick (1982–1997)
Diary entry: I used to whisper; now, I communicate to the world. 1997
Expensive Diary,
A lot has occurred since I final wrote you, I don’t even know the place to start out:
- let’s return to 1981. Till then, I had many types — completely different techniques and completely different setups. I labored effectively inside closed networks, however I couldn’t all the time discuss to different variations of myself. It was like I had cousins I couldn’t name. However then, SMTP grew to become the Web commonplace — one easy protocol to attach us all;
- in 1993, AOL and Delphi introduced me on-line. All of a sudden, the world was connecting. And I grew to become extra open to everybody. Private. Fashionable. However it wasn’t straightforward but;
- in 1996, that modified. Hotmail launched — the primary free, absolutely web-based e-mail. No downloads. No subscriptions. Simply log in and go;
- and now it’s 1997. Outlook 97 simply rolled out, and with Workplace on tens of millions of machines, I’ve turn into a every day ritual. From authorities labs to everybody’s desktop… I’m all over the place.
I used to whisper between machines. Now, I communicate to the world.
Emergence of spam and regulatory responses (1997–at the moment)
Diary entry: They known as me spam. 1997.
With my rising recognition got here rising misuse. Individuals began blasting me out to everybody — no permission, no personalization. Simply noise. And in 1997, I heard it for the primary time — the phrase Spam. I hated it. It wasn’t honest. I used to be nonetheless the identical — a message, a software, a connection. However now they known as me undesirable, distrusted, junk. And it caught.
By 2002, I used to be drowning. Spam made up 40% of all e-mail visitors. By 2004, it was over 60%. By 2011, spam peaked at 80% of all international e-mail visitors — up from simply 6% in 1998.
80%
of all emails had been spam in 2011.
I believed I used to be performed.
Diary entry: The legislation stepped in. 2003.
Fortunately, in 2003, the CAN-SPAM Act arrived—guidelines, limits, and limits. These laws additionally gave spam a authorized definition. Beneath the legislation, a message might be labeled spam if it used false or deceptive sender information, had misleading topic strains, did not determine itself as an advert, didn’t provide a option to unsubscribe, or ignored opt-out requests.
It didn’t ban all unsolicited emails — nevertheless it made shady ones unlawful. It wasn’t good, nevertheless it was a begin. A sign that I used to be value saving.
My armor: Spam filters and e-mail authentication protocols
- Spam filters: The earliest spam filters confirmed up within the late Nineteen Nineties, adopted by main ISPs and e-mail purchasers like Outlook Specific and Eudora. At first, they had been easy — simply keyword-based techniques catching apparent junk. However over time, they received smarter, evolving to make use of blacklists, heuristics, and even machine studying to assist customers see solely the messages they needed.
- Sender Coverage Framework (SPF): Launched in 2003, SPF let area homeowners inform the world which mail servers had been allowed to ship messages on their behalf — a easy however highly effective option to cease spoofing on the supply.
- DomainKeys Recognized Mail (DKIM): Launched in 2004 via a collaboration between Yahoo! and Cisco, DKIM added digital signatures to e-mail headers. That meant I might show that I hadn’t been tampered with — and that I actually got here from who I claimed to.
- Area-based Message Authentication, Reporting, and Conformance (DMARC): By 2012, we wanted a system to tie all of it collectively. Enter DMARC, which is constructed on SPF and DKIM. It gave senders extra management and helped inboxes resolve what to do with emails that failed authentication checks.
And you understand what? It helped. I can’t say I removed spam fully, nevertheless it’s down from 80% to round 45%.
Diary entry: As we speak’s scenario with spam (2025)
Today, issues are completely different. A lot better.
So as to ship promotional emails, companies— along with organising SPF, DKIM, and DMARC — are anticipated to:
- get consent first. Entrepreneurs can’t simply ship me anyplace. Legal guidelines just like the GDPR require them to gather clear consent when gathering somebody’s contact information. Even in nations the place it’s not legally required, asking for permission is solely the correct factor to do;
- permit one-click opt-out. E mail purchasers now demand it. Each advertising message should embody a visual unsubscribe hyperlink. No hyperlink? Straight to the spam folder.
However authorized compliance isn’t the one factor that impacts whether or not I land within the inbox or the spam folder. So, I’d say authorized compliance is only a base you begin with.
And he’s proper. What actually determines the place I land — inbox or spam — is how folks reply to me.
Person engagement is among the key elements that impacts whether or not I land within the inbox or the spam folder. And that’s how the subsequent chapter of my journey started — digging into what actually impacts spam charges and deliverability.
The rise of personalization and client-focused e-mail (2010s–at the moment)
Diary entry: They began calling me sensible as I’d discovered to take heed to them
At first, I used to simply say good day. Hello [First Name] — and that was sufficient. Individuals smiled. They felt seen. However issues modified. Expectations rose. Within the early 2010s, names weren’t sufficient. Subscribers needed relevance, timing, and anticipation — a way that I knew them.
I discovered to talk in another way to completely different folks. I urged merchandise based mostly on previous clicks. I remembered birthdays. At first, it felt like magic. However someplace alongside the way in which, it additionally grew to become not sufficient.
Diary entry: I needed to study a complete new language
Personalization grew to become greater than a tactic. It grew to become my method of constructing loyalty. And with that shift got here a complete new vocabulary.
I discovered phrases like lifecycle segmentation, behavioral segmentation, advertising funnel, and buyer journey — ideas that began gaining floor within the early to mid-2010s as entrepreneurs started mapping out extra considerate, data-driven paths.
Now, within the 2020s, language has developed once more.
Entrepreneurs discuss actively about predictive personalization. AI steps in to anticipate what folks need — earlier than they even ask.
All of it sounds highly effective. And it’s. However let me be trustworthy with you — we’re nonetheless initially. We’re studying, testing, adjusting — nonetheless determining learn how to make all this sensible know-how really feel genuinely human.
And it makes me surprise… the place am I headed subsequent.
Diary entry: What the longer term may maintain. 2025
, I’ve been pondering the place life is taking me — what I’ll do subsequent personalization sensible. So, I talked to my mates, and so they shared these concepts:
Megan sees it this manner:
What we misplaced and what I’m lacking
In changing into smarter, I typically surprise what elements of me pale within the course of. The personalization improved. The tech received sharper. However did I lose one thing alongside the way in which?
Some mates of mine — Dmytro Kudrenko (Stripo), Anna Levitin (DoorLoop), Chad S. White (Oracle), and Jasper Van Laethem (The Future Funnel) — are internet hosting a free roundtable on personalization this Could. You’ll be able to join right here.
Emphasis on information safety and safety (2018–at the moment)
Diary entry: It’s not concern — it’s consciousness.
At first, folks had been afraid to share something with me, and truthfully, that made sense. Too many issues went unsuitable:
- some manufacturers requested for extra information than they wanted;
- some manufacturers didn’t clarify why they had been accumulating the information;
- even worse, some manufacturers offered it with out permission;
- then got here the headlines:
- “Knowledge breaches. Leaks. Scams”;
- “Individuals’s info stolen. Identities used”;
- “Scammers impersonating actual manufacturers, sending pretend emails that appeared similar to mine.”
It was harmful. So sure, I perceive why folks began pulling again. A report by SmarterHQ discovered that 86% of shoppers are afraid to share their private info with manufacturers.
86%
of customers say they’re involved about their information privateness.
Actually? I’m glad they’re apprehensive.
Their warning has pushed the e-mail as a advertising channel to be higher.
So how can we shield belief? Take into account these primary necessities:
- Select instruments that shield information. Out of your e-mail builder to your ESP, be sure to’re utilizing platforms that care about safeguarding your information — and your clients’ information — as a lot as you care about defending your information.
- Arrange authentication protocols. SPF, DKIM, and DMARC assist e-mail purchasers verify your id and cease impersonators earlier than they attain the inbox.
- Be trustworthy about what you gather. Solely ask for the information that you simply actually want. Inform folks why you’re asking, and all the time give them management over what they share.
- Honor deletion requests. Some legal guidelines require it, others don’t. Reliable manufacturers will delete subscriber information when they’re requested, it doesn’t matter what. Belief ought to by no means rely on geography.
- Present you are legit with BIMI. BIMI shows your verified emblem — in Gmail, it even shows a blue checkmark—proper subsequent to your sender identify. This can be a clear visible cue that claims, “This e-mail is de facto from us.”
And you understand what? It labored.
Getting access to a big quantity of buyer information — and the rising want for personalization — gave rise to e-mail automation.
However that’s a narrative for an additional diary entry.
E mail advertising automation (2001–at the moment)
Diary entry: I had too many individuals to write down to however not sufficient arms.
At first, I needed to maintain up with birthdays, sign-ups, and people who clicked however didn’t purchase. I needed to recollect everybody. However I couldn’t write to all of them by hand. So we automated.
Initially, it was easy. Autoresponders, scheduled batches, and primary flows. Somebody signed up? I despatched a welcome e-mail. Somebody purchased one thing? I mentioned thanks and stored them up to date about their order standing.
However then personalization took over. We had extra information, extra triggers, extra urgency. We would have liked sooner reactions, smarter content material, and higher timing.
Diary entry: The way it works now
Now, automation techniques can pull stay information from web sites, CRM instruments, and buyer actions. They rating leads, monitor habits, and predict wants. AI helps write icebreakers that truly sound human.
Diary entry: What we would have misplaced
I nonetheless surprise — in automating connection, did we automate an excessive amount of? We stopped writing “simply because.” We began writing solely when somebody triggered one thing.
As a result of even when each a part of an e-mail is wise, well timed, and data-driven, it nonetheless wants a spark of human caring. In any other case, it’s simply one other message within the move.
So sure, I’m sooner, smarter, and extra correct now.
The rise of interactivity in e-mail (2015–at the moment)
Diary entry: Individuals anticipated extra from me, so I needed to develop up: 2015.
At first, I used to be easy and static. You opened me, learn what I needed to say, and left — normally to a touchdown web page.
However as web sites grew to become extra dynamic, with buttons, sliders, and hover results — folks received used to interacting. Naturally, they began anticipating the identical from me. Some entrepreneurs seen this. They made issues look clickable — even when they weren’t. A pretend slider right here, a button that led to a generic web page there.
It was irritating. It felt like a trick. However it additionally revealed one thing vital: Individuals needed to interact with me — not simply look and go.
So I began evolving. Instruments like AMP for E mail, HTML5, and CSS3 gave entrepreneurs actual methods to construct interplay into my core. I might now present product carousels, settle for type inputs, run polls, and even gather suggestions — proper contained in the inbox.
Diary entry: Studying to be interactive wasn’t straightforward.
This new skillset wasn’t easy. Creating interactive emails took further effort. You needed to check extra and work throughout completely different coding dialects. Some e-mail purchasers, like Gmail, help AMP. Different e-mail purchasers, like Apple Mail, help HTML5 and CSS3. Since you by no means know which one your subscriber will use, entrepreneurs began embedding interactive components in each dialects into one e-mail to verify everybody might interact.
Slowly, the limitations fell. Frameworks improved. And now? I’ve turn into an area the place actual interplay can occur—without having to depart me.
My teammates at Stripo, passionate advocates for interactivity and gamification, created a software that lets entrepreneurs construct interactive content material—like surveys, wheels of fortune, quizzes, and polls — with out writing a single line of code. This software works throughout all main e-mail purchasers and is constructed completely via an easy-to-use interface.
Nevertheless, one downside stays unsolved.
Diary entry: What did we lose alongside the way in which?
Interactive emails don’t take something away. Slightly, they provide extra.
Interactive emails are practical. They’re enjoyable.
Entrepreneurs can gather suggestions proper inside the e-mail, and individuals are truly extra prone to reply once they don’t have to depart. Interactivity helped me turn into greater than only a message. Now, I’m a mini expertise, a spot the place issues occur.
The necessity for and use of e-mail accessibility (2015—at the moment)
Diary entry: I needed everybody to grasp me — however not everybody might.
For a very long time, I believed I used to be clear. My fonts appeared good. My colours popped. However slowly, I started to understand… not everybody might see me. Or hear me. Or perceive me as simply as others did.
A heading that made sense to some… confused display screen readers. A button that appeared nice… grew to become unusable with a keyboard. A totally image-based e-mail… was invisible to somebody counting on a voice assistant.
Individuals with visible impairments. Individuals with listening to loss. Neurodivergent readers. Even these with momentary accidents or tech limitations.
1 in 4 adults within the U.S. lives with some type of incapacity. Worldwide:
- 2.2 billion folks have a imaginative and prescient impairment;
- 1.5 billion stay with some type of listening to loss;
- and as much as 12% of the worldwide inhabitants might have dyslexia.
These aren’t edge circumstances — they’re your subscribers.
Diary entry: Just a few folks began asking the correct questions
I nonetheless bear in mind when Paul Ethereal took the stage at Litmus Dwell in 2015. He was one of many first voices I heard — a part of a small however passionate group of early advocates who weren’t simply speaking about code or compliance, however about folks. About how accessibility is one thing we do for others.
Paul helped me see the gaps. The invisible partitions I used to be creating. He confirmed how assistive applied sciences like NVDA, VoiceOver, and TalkBack might solely go thus far except I did my half — if I used photos as a substitute of actual textual content, skipped labels on buttons, or ignored the significance of construction.
He wasn’t the one one. Across the similar time, Mark Robbins started talking up for accessibility in e-mail. Impressed by accessibility leaders like Léonie Watson, he began digging deeper — realizing that true interactivity couldn’t come at the price of inclusivity. Later, he grew to become one of many founding members of the E mail Markup Consortium, an area devoted to enhancing e-mail requirements, accessibility, and reliability.
Trying again, it wasn’t only one voice. It was a rising refrain — asking the correct questions, even when the solutions weren’t easy.
That’s once I began to alter.
New legal guidelines have been launched to control e-mail design and content material, guaranteeing they’re accessible to everybody:
- Individuals with Disabilities Act (ADA). Enforced since 1990, with rising digital enforcement from 2018 onward.
- European Accessibility Act (EAA). Launched in 2018, takes full impact in June 2025.
- Accessible Canada Act (ACA).
- Equality Act (UK) 2010.
Since these laws comply with Net Content material Accessibility Pointers (WCAG), making your e-mail WCAG-compliant is one of the simplest ways to remain on monitor.
Nevertheless, doing so is simpler mentioned than performed, because it requires them to be aware of the WCAG 2.1 AA Success Standards, not all of which is related to HTML e-mail. With this in thoughts, my good friend Paul Ethereal created a free software, known as InTwelve, which guides HTML e-mail copywriters, creatives and coders via the WCAG in twelve levels, which is able to assist them, no matter whether or not they’re complying to the legal guidelines or not.
Diary entry: What the longer term may maintain — 2025
I began questioning what the longer term holds for me. Will I lastly be accessible to everybody? Then I heard my good friend Paul communicate:
Because of CSS Overflow 5, my good friend Mark Robbins believes we’re nearer than ever to creating interactive content material in emails actually accessible:
Diary entry: What we misplaced and what I’m lacking from outdated occasions
At first, I apprehensive. Would accessibility take one thing away from me? Would I cease being enjoyable? Lose my fashion? Really feel too strict or severe?
Some folks nonetheless suppose that. They hear “accessible” and picture emails stripped of shade, emotion, and creativity. They fear about issues like left-aligned textual content as a substitute of centered headings, or that they’ll’t spotlight vital factors with shade alone.
However the reality? Visually, nothing vital is misplaced. Excessive shade distinction makes content material clearer for everybody. Left-aligned textual content improves readability with out hurting design. And utilizing extra than simply shade to emphasise one thing — that’s simply sensible communication.
I haven’t turn into plainer. I’ve turn into clearer. I haven’t misplaced allure. I’ve gained which means.
And once I’m constructed effectively, everybody wins.
- readers can discover me independently — hear me, see me, navigate me;
- manufacturers get extra clicks, extra engagement, extra folks discovering what they’ve to supply.
Accessibility didn’t maintain me again. It helped me develop.
GenAI: A complete new period in e-mail advertising (2023—at the moment)
Diary entry: How GenAI helps me develop up sooner. 2023.
Recently, I’ve been feeling somewhat… heavier.
To be actually good lately, I should be accessible, interactive, darkish mode prepared, mobile-optimized, personalised, on-brand — all of sudden. And let’s be trustworthy, that takes time. Extra time than most entrepreneurs wish to spend.
However then GenAI got here alongside. And issues began to shift.
Diary entry: What’s subsequent for me with GenAI? 2025.
At first, entrepreneurs used it to assist write with me — crafting extra partaking copy in much less time. Then, they started translating me into completely different languages. After that got here ideation: planning e-mail flows, writing topic strains, outlining complete sequence.
And now? Because of instruments like Stripo’s AI Assistant, GenAI can generate complete e-mail sequences. It began with webinar invites, nevertheless it’s rising quick. What I like most is that entrepreneurs are nonetheless in management. They select the variety of emails, tone of voice, language, even model colours. And GenAI does the heavy lifting — drafting the total sequence so entrepreneurs can merely tweak and personalize each.
It’s like I received myself a co-writer. One which makes the laborious elements simpler, so entrepreneurs can deal with what actually issues: connection.
I’m not saying goodbye…
Diary entry: April 13, 2025
What can I say? Sharing all this with you has made me replicate on my life.
- it’s been fairly a journey — filled with errors, development, and transformation. I began as a one-word message, and now I’ve turn into one thing rather more. Interactive. Cell-friendly. Accessible. Darkish mode prepared. Customized. Multilingual;
- at the moment, anybody can interact with me in their very own language even when they’ve some sort of visible incapacity. They will learn me, get pleasure from me, even play with me. I’m now not only a provider of data — I’m an expertise.
However you understand what? With devoted e-mail entrepreneurs by my facet — my pricey mates — I imagine that is nonetheless only the start. Collectively, we gained’t simply ship higher emails…
We’ll construct higher conversations. Higher connections. A greater digital world.
🎉 Stripo and business specialists are celebrating my birthday with webinars, professional talks, and free assets — and also you’re invited! Discover the total schedule and particulars right here.
Right here’s your invitation to my celebration